Refund policy

Return Policy

Last updated: [06/02/2025]

Thank you for shopping at Mirage Lighting Group. We hope that you love your purchase. However, if you are not completely satisfied with your order, we are happy to offer a 30-day return policy to ensure your peace of mind.

1. 30-Day Return Period

We offer a 30-day return window from the date of delivery. If you are not completely satisfied with your purchase, you may return the item(s) for a full refund or exchange, subject to the conditions outlined below.

2. Eligibility for Returns

To be eligible for a return, your item(s) must meet the following criteria:

  • The item must be unused, undamaged, and in the original condition.
  • The item must be returned in its original packaging, including any tags, manuals, or accessories.
  • You must provide proof of purchase (order number or receipt).

3. How to Initiate a Return

To begin the return process, please follow these steps:

  1. Contact us within 30 days of receiving your order at [suport@miragelightinggroup.com] or call [1-519-636-5644]. Please include the following details in your request:

    • Order number
    • Item(s) you wish to return
    • Reason for the return
    • Any relevant photos (for damaged or defective items)

  2. We will review your return request and provide instructions on how to return your item(s). If the return is approved, we will provide a return label or shipping instructions.

4. Return Shipping Costs

  • For returns due to customer preference (e.g., change of mind, wrong item ordered, etc.), the return shipping costs are the responsibility of the customer.
  • For defective or damaged items, we will cover the return shipping costs and arrange for a prepaid return label.

5. Refunds and Processing

Once we receive the returned item(s), we will inspect them to ensure they meet the return eligibility. If your return is approved:

  • Refunds will be issued to the original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.
  • Exchanges can be arranged if the requested item is in stock. If the item is not available, we will issue a refund.

6. Non-Returnable Items

The following items are not eligible for returns:

  • Items that have been used or altered in any way.
  • Products purchased outside of the 30-day return window.
  • Custom-made or personalized products (unless defective).
  • Gift cards or downloadable content.

7. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [support@miragelightinggroup.com] with your order number and photos of the damage. We will work quickly to resolve the issue and either send you a replacement or issue a full refund.

8. Exchanges

If you wish to exchange an item for a different product or size, please contact us within the 30-day return period. If the exchange is approved, we will guide you through the process.

9. Final Sale Items

Please note that final sale items are not eligible for returns or exchanges. These items will be clearly marked on the product page.

10. Contact Us

If you have any questions about our return policy or need assistance, please contact our customer service team:

Email: [support@miragelightinggroup.com]
Phone: [1-519-636-5644]
Address: [4350 Castleton Rd Unit #5-7]